FREQUENTLY ASKED QUESTIONS

Placing an order is easy! Simply browse our collection, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details and tracking information once shipped.

You can modify or cancel your order within 1 hour of placing it, as long as it hasn't been processed yet. Contact our support team immediately at support@khaleejgamers.com with your order number. Once an order is shipped, it cannot be canceled but can be returned according to our return policy.

You can check your order status by logging into your account and visiting the "Order History" section, using the tracking link sent to your email when your order ships, or contacting our support team with your order number. We provide real-time tracking for all shipments.

Yes! We offer special pricing for bulk orders and corporate purchases. Whether you're setting up a gaming cafe, outfitting an esports team, or purchasing for a company, contact us at b2b@khaleejgamers.com for custom quotes and dedicated support.

We offer multiple shipping options:

• Dubai Same-Day: Order by 2 PM, receive same day (AED 25)
• UAE Standard: 1-2 business days (AED 15-25)
• GCC Countries: 3-5 business days (from AED 35)
• International: 5-14 business days (calculated at checkout)

Free shipping on all UAE orders over AED 500!

Yes! We ship worldwide through our trusted partners DHL, FedEx, and Aramex. International shipping costs are calculated at checkout based on destination and package weight. Please note that customs duties and taxes may apply and are the recipient's responsibility.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and viewing your order history, clicking the tracking link in your shipping confirmation email, or visiting the carrier's website directly.

We take full responsibility for damaged or lost packages. Contact us within 48 hours of the expected delivery date with photos of any damage. We'll either send a replacement or issue a full refund. All our shipments are insured for your protection.

Absolutely! All products sold by Khaleej Gamers are 100% authentic, brand new, and sourced directly from authorized distributors. We never sell refurbished, open-box, or counterfeit products unless explicitly stated. Each product comes with the manufacturer's warranty.

All products come with the manufacturer's warranty, which varies by brand and product type. Most gaming peripherals come with 1-2 year warranties, while PC components typically have 2-5 year warranties. Check the product page for specific warranty details, and keep your proof of purchase for warranty claims.

Yes! We offer custom PC building services. Select your components and we'll assemble, test, and cable manage your dream gaming PC. Custom builds take 5-7 business days and include professional assembly, thermal paste application, OS installation (if purchased), and stress testing.

Of course! Our gaming experts are here to help. Contact us with your budget, preferred games, and requirements, and we'll recommend the perfect setup. Email us at support@khaleejgamers.com or use our live chat for personalized recommendations.

We accept multiple payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, PayPal
• Cash on Delivery: Available for UAE orders
• Bank Transfer: For bulk/corporate orders
• Tabby/Tamara: Buy now, pay later (4 interest-free payments)

Absolutely. Your security is our top priority. We use industry-standard SSL encryption for all transactions. We are PCI DSS compliant. We never store your full credit card details. All payments are processed through secure, trusted payment gateways.

Yes! We've partnered with Tabby and Tamara to offer interest-free installment plans. Split your purchase into 4 equal payments over 2 months with no extra fees. Simply select your preferred buy-now-pay-later option at checkout.

Yes, all prices displayed on our website are inclusive of 5% UAE VAT. The price you see is the price you pay – no hidden charges or surprises at checkout (except shipping if applicable).

We offer a 14-day return policy for most items. To be eligible: items must be unused and in original condition, in original packaging with all accessories, and accompanied by proof of purchase. Some items like opened software, hygiene products (headsets/earbuds), and clearance items are non-returnable.

To initiate a return, email returns@khaleejgamers.com with your order number and reason for return. We'll send you a Return Merchandise Authorization (RMA) number within 24-48 hours. Pack the item securely with the RMA number visible and ship to the provided address.

Once we receive and inspect your return, refunds are processed within 7-10 business days. The refund will be credited to your original payment method. Credit card refunds may take an additional 3-5 business days to appear on your statement depending on your bank.

We apologize for any inconvenience! For defective products, contact us within 48 hours with photos/videos of the defect. We'll arrange a free pickup and send you a replacement or full refund – your choice. We cover all shipping costs for defective items.

No, you can checkout as a guest. However, creating an account offers benefits like faster checkout with saved addresses, order history and easy reordering, exclusive member-only deals and early access to sales, wishlist functionality, and easier returns and warranty claims.

Click the "Forgot Password" link on the login page, enter your email address, and we'll send you a password reset link. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact support.

We're here to help! Reach us through:

• Email: support@khaleejgamers.com (response within 24 hours)
• Live Chat: Available on our website during business hours
• Phone: +971 4 XXX XXXX (Sun-Thu 9AM-9PM, Fri-Sat 10AM-6PM GST)
• Social Media: DM us on Instagram or Twitter

Yes! Our GG Points loyalty program rewards you for every purchase. Earn 1 point for every AED 1 spent. Accumulate points for exclusive discounts, early access to new products, and member-only deals. Sign up is free and automatic when you create an account!